🧩 Core Modules of ServiceNow

• Management of Incidents:
  Restore normal service operation as quickly as possible with automated incident logging, routing, and resolution tracking.

• Handling Issues:
  Determine the underlying causes of persistent problems and address them. Minimise downtime and stop problems before they start

• Change Management:
  Use change calendars and procedures to plan, approve, and execute IT changes with the least amount of risk.

• Management of Requests:
  From a single service portal, handle service requests such as new user onboarding, hardware/software access, and password resets.

• Management of Knowledge:
  To empower users and lower the volume of support tickets, establish and manage a self-service knowledge base.

• Configuration Management (CMDB):
  Use a centralised Configuration Management Database to monitor and control IT relationships and assets.

• Service Catalogue:
  Provide staff and clients with an easy-to-use portal with pre-defined services and request alternatives

• AI chatbot (virtual agent)
  Without requiring a human agent, deploy intelligent bots to answer frequently asked user questions around-the-clock.

• Analytics for Performance:
  Use custom reports, KPIs, and real-time dashboards to keep an eye on service performance.

✅ Benefits of Using ServiceNow 

• Enhanced consumer satisfaction and quicker ticket resolution

• Workflows that are automated minimise manual labour.

• IT process central platform

• scalable for businesses of all sizes

• encourages IT modernisation and digital transformation

• All set to integrate with DevOps, AI, and ML tools

🎯 Who Uses ServiceNow 

• Teams for IT Support

• Administrators of systems

• CIOs and IT managers

• Desks for Enterprise Services

• Any company having infrastructure for IT support

Conclusion

With automation, intelligent workflows, and user-centric design, ServiceNow ITSM enables IT teams to provide scalable, effective, and high-quality services. ServiceNow ITSM establishes the groundwork for digital transformation and operational excellence in the provision of IT services, regardless of the size of your company.